Return & Refund Policy

Last Updated: 2026/08/30

1. Return Window

Returns must be requested within 30 days of the delivery date of your item. Requests made after this window will not be eligible for a refund or exchange.

2. Return Authorization Required

All returns must be pre-approved. Email hello@packbyplace.com to obtain a Return Merchandise Authorization (RMA) number before sending any items back. Please ensure this RMA number is clearly marked on your return shipment. Packages sent without a valid RMA number will be rejected and returned to the sender.

3. Reporting Timeframes for Damaged or Defective Items

To help us resolve issues as quickly as possible, please report problems within the following windows:

• Shipping or carrier damage: Contact us within 48–72 hours of delivery.
• Dead-on-arrival (DOA) or defective items: Contact us within 14 days of delivery.

Reports made outside these windows are still covered by the standard 30-day return window in Section 1, but prompt reporting helps us process your claim faster and file any carrier claims while shipment records are current.

4. Return Conditions & Shipping Costs

Change of Mind

• Unopened items: Returned in original, factory-sealed packaging qualify for a refund of the item price, minus return shipping costs. Customers are responsible for return shipping and for ensuring the item arrives back to us safely.
• Opened items: Non-defective items that have been opened are also accepted for return, subject to inspection and the 20% restocking fee described in Section 5. Customers remain responsible for return shipping costs.

Defective or Damaged Items

If your item is defective or arrived damaged, it must be returned with all original components, accessories, serial numbers, and barcodes intact and matching the delivered unit. PackByPlace will provide a prepaid shipping label and cover all return costs in these instances.

5. Restocking Fees

A 20% restocking fee applies to all opened, non-defective items approved for return. Items returned in a condition that prevents them from being resold (e.g., damaged packaging or missing parts) may be subject to a higher fee or a denied refund.

6. Non-Returnable Items

To protect the health and safety of our customers, the following items cannot be returned once opened:

• Gift cards.
• Personal care items (e.g., air purifiers with broken filter seals, hygiene products).

Exceptions are made only if the item is confirmed defective upon arrival.

7. Refund Processing

Once your return is received and inspected at our facility, refunds are processed back to your original payment method within 10 business days. You will receive an email confirmation once the credit has been issued.

8. Return Address

PackByPlace
290 Rue Jacques
Laval, QC, H7P 0N8
Canada

Important: Do not ship items to this address until you have received your official RMA instructions, as the return warehouse location may vary depending on the product.