Privacy Policy

1. Preamble and Scope

This Privacy Policy describes how PackByPlace (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://packbyplace.com (the "Services"). By using the Services, you agree to the collection, use, and disclosure of your information as described herein. This policy is effective as of July 22, 2026.

2. Personal Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information").

  • Contact Details: Name, shipping address, billing address, email address, and phone number.
  • Financial Information: Credit card numbers or other payment details (processed securely via third-party encryption).
  • Usage & Technical Data: IP address, browser type, interaction metrics, and device information.
  • Location & Itinerary Data: We may collect destination or regional location data specifically to provide our travel product recommendation services.

We collect this data directly from you (e.g., via forms), automatically through tracking technologies (cookies), and from third-party partners such as payment processors.

3. How We Use Your Information

We use your Personal Information to:

  • Provide Services: Fulfilling orders, processing payments, and arranging delivery.
  • Personalization: Recommending travel products based on your specific destination or itinerary.
  • Communication: Sending marketing and promotional updates (via email or SMS) where consented.
  • Operations: Improving our website architecture, detecting fraud, and ensuring site security.
  • Non-Automated Decisions: We use data to assist in providing recommendations; however, we do not use fully automated decision-making processes that have legal or significant effects on you without human oversight.

4. Third-Party Disclosures & Data Transfers

We share your Personal Information with trusted service providers to facilitate our Services:

  • Shopify Inc: Our store is hosted on the Shopify platform. You can review their privacy practices here.
  • Logistics & Fulfillment Partners: We share shipping details with our fulfillment infrastructure partners, including Randmar APIs, to ensure your orders are processed and delivered accurately.
  • Payment & Advertising: Data is shared with payment gateways and advertising networks to tailor marketing efforts.
  • International Transfers: Because we use global platforms, your data may be transferred to and stored on servers located outside of Canada (such as the United States).

5. Cookies and Tracking

We use cookies to power our Site, including strictly necessary cookies for platform functionality and analytics/advertising cookies for performance. You can control non-essential cookies via our on-site management tool or your browser settings.

6. Data Subject Rights (PIPEDA & Law 25)

Under Canadian privacy laws, including PIPEDA and Quebec’s Law 25, you have the following rights:

  • Access & Portability: The right to request a copy of the Personal Information we hold about you.
  • Correction: The right to request the correction of inaccurate or incomplete data.
  • Deletion & De-indexing: The right to request the deletion of your data or its removal from search indices under certain conditions.
  • Withdrawal of Consent: You may withdraw your consent for tracking or marketing at any time by contacting us or adjusting your browser settings.

We will respond to verified requests within 30 days. To verify your identity, we may ask for your order number and the email address associated with your account.

7. Security and Retention

We implement reasonable administrative and technical security measures to protect your data. We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this policy or as required by legal and tax obligations. Once data is no longer required, it is systematically destroyed or anonymized.

8. Contact Information & Privacy Officer

If you have questions about this policy, wish to exercise your rights, or wish to submit a formal complaint, please contact our designated Privacy Officer:

Tyree McLean, Privacy Officer
PackByPlace
23 Mckibbon Avenue
Amaranth, ON, L9W 5M2
Canada
Email: hello@packbyplace.com