You've got questions. We've been there.

We know the feeling — staring at an empty suitcase, unsure if you're packing too much or leaving something critical behind. Whatever's on your mind before your trip, we're happy to help you sort it out. Send us a message and we'll get back to you within 1–2 business days.

Frequently Asked Questions

Who is PackByPlace?

We're a Canadian travel gear store built around one idea: that every traveler deserves to feel fully prepared before they leave home. Want the full story? [Meet the team →]

What if something I ordered doesn't work out?

No stress — we've got you covered. If something isn't the right fit, reach out to us and we'll work with you to make it right. We'd rather you travel happy than be stuck with something that doesn't work for you.

How fast is shipping?

Shipping times vary depending on where you are in Canada — customers in major cities typically receive their orders within 1–2 business days, while other areas can expect delivery within 2–5 business days. Either way, we'll make sure your gear arrives before you leave.

How do I know which gear is right for my destination?

Every product in our store is hand-picked with specific destinations and travel styles in mind — so the guesswork is already done for you. Browse by destination, and you'll find exactly what experienced travelers bring to places like yours. If something catches your eye and you're not sure, the product descriptions are written to help you decide with confidence.

Can I change or cancel my order after it's been placed?

We process orders quickly so your gear arrives on time — but if you need to make a change, reach out to us as soon as possible and we'll do our best to help before it ships. Once an order is on its way, we'll work with you on a return or exchange instead.

Still have questions?

We're just a message away. Fill out the form below and we'll get back to you within 1–2 business days.