Privacy policy

Privacy policy

Last Updated: 2026/08/30

1. Preamble and Scope

This Privacy Policy describes how PackByPlace (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://packbyplace.com (the "Services"). By using the Services, you agree to the collection, use, and disclosure of your information as described herein. This policy is effective as of 2026-07-22.

2. Personal Information We Collect

We collect information that identifies, relates to, or could reasonably be linked with you ("Personal Information").

  • Contact Details: Name, shipping address, billing address, email address, and phone number.
  • Financial Information: Credit card numbers or other payment details, processed securely via third-party encryption.
  • Usage & Technical Data: IP address, browser type, interaction metrics, and device information.
  • Location & Itinerary Data: We may collect destination or regional location data specifically to provide our travel product recommendation services.

We collect this data directly from you (for example, via forms), automatically through tracking technologies (cookies), and from third-party partners such as payment processors.

3. How We Use Your Information

We use your Personal Information to:

  • Provide Services: Fulfilling orders, processing payments, and arranging delivery.
  • Personalization: Recommending travel products based on your specific destination or itinerary.
  • Communication: Sending marketing and promotional updates (via email or SMS) where consented.
  • Operations: Improving our website architecture, detecting fraud, and ensuring site security.
  • Non-Automated Decisions: We use data to assist in providing recommendations; however, we do not use fully automated decision-making processes that have legal or significant effects on you without human oversight.

4. Third-Party Disclosures & Data Transfers

We share your Personal Information with trusted service providers to facilitate our Services:

  • Shopify Inc.: Our store is hosted on the Shopify platform. You can review Shopify's own privacy practices in Shopify's Privacy Policy.
  • Logistics & Fulfillment Partners: We share the shipping details needed to prepare, package, and deliver your order with our logistics and fulfillment partner, Randmar, solely for the purpose of processing and delivering your order accurately.
  • Payment & Advertising: Data is shared with payment gateways and advertising networks to process transactions and tailor marketing efforts.
  • International Transfers: Because we use global platforms and service providers, your Personal Information may be transferred to, and stored on, servers located outside of Canada, such as the United States. Where this occurs, we require our service providers to maintain administrative, contractual, and organizational safeguards designed to protect your Personal Information to a standard consistent with PIPEDA and Quebec's Law 25, regardless of where it is processed or stored.

5. Cookies and Tracking

We use cookies to power our Site, including strictly necessary cookies for platform functionality and analytics or advertising cookies for performance. You can control non-essential cookies through our on-site cookie management tool or your browser settings.

6. Data Subject Rights (PIPEDA & Law 25)

Under Canadian privacy laws, including PIPEDA and Quebec's Law 25, you have the following rights:

  • Access & Portability: The right to request a copy of the Personal Information we hold about you.
  • Correction: The right to request the correction of inaccurate or incomplete data.
  • Deletion & De-indexing: The right to request the deletion of your data, or its removal from search indices, under certain conditions.
  • Withdrawal of Consent: The right to withdraw your consent for tracking or marketing at any time by contacting us or adjusting your browser settings.

Response Timeline & Identity Verification: We will respond to verified requests within 30 days of receipt. Before processing a request, we may ask you to confirm your order number and the email address associated with your account, so that we only act on a request from the individual the Personal Information belongs to.

7. Security and Retention

We implement reasonable administrative and technical security measures to protect your data. We retain your Personal Information only for as long as necessary to fulfill the purposes outlined in this policy or as required by legal and tax obligations. Once data is no longer required, it is systematically destroyed or anonymized.

8. Contact Information & Privacy Officer

If you have questions about this policy, wish to exercise your rights, or wish to submit a formal complaint, please contact our designated Privacy Officer:

Tyree McLean, Privacy Officer
PackByPlace
23 Mckibbon Avenue
Amaranth, ON, L9W 5M2
Canada
Email: hello@packbyplace.com

[Note: This is PackByPlace's registered business address for legal and privacy correspondence. Please do not send product returns here — returns are processed through our fulfillment partner's facility as outlined in our Return & Refund Policy, and require an RMA number obtained under that policy before shipment.